- All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's packaging.
- Any items returned not in brand new, sellable condition are subject to a restocking fee or refusal, this includes returns that have altered packaging.
- Please note, shipping charges are not refundable. Shipping cost will be deducted on return orders where free shipping promotion was selected.
- Customers are responsible for the safe return of their merchandise. If their items are lost or damaged in transit back to MapleWeld, the customer will be liable for the damage.
Once received, please allow our team 3-5 business days to process your return. You will be contacted via e-mail with your refund confirmation or if there are any updates.
The length of time it takes for the funds to show back on your original method of payment will vary depending on your financial institution, but can typically take up to 7 business days.