• Return Policy | MapleWeld

MapleWeld Return & Exchange Policy

We stand behind the quality of our welding and cutting equipment. If you are not 100% satisfied with your purchase, you may request a return within the guidelines below.

Returns in 3 Simple Steps

1. Request Authorization (RMA Required)
To initiate a return, please contact our Customer Service Team or log in to your MapleWeld account to request a Return Merchandise Authorization (RMA).
Returns sent without an RMA will be refused.

2. Repackage the Item
Please return the item in its original packaging, unused and undamaged, along with your RMA form.

  • Do not write or place stickers/tape directly on the manufacturer’s packaging.

  • Items not returned in original, sellable condition may be subject to restocking fees.

3. Ship or Drop-Off the Return

  • Return shipping costs are the responsibility of the customer.

  • We highly recommend using a trackable and insured shipping method.

  • MapleWeld is not responsible for any loss or damage incurred during return transit.

  • Alternatively, returns can be dropped off in person at our retail location:

📍 3625 Weston Rd Unit 10, North York, ON M9L 1V9

General Return Guidelines

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in original condition, and include all packaging materials, manuals, and accessories.

  • Shipping fees are non-refundable. If your order was shipped under a Free Shipping Promotion, our actual shipping cost will be deducted from the refund.

Restocking Fees & Return Conditions

Returns that do not meet the above criteria are subject to a restocking fee ranging from 25% to 90% or may be denied entirely.

Returns will not be accepted in the following cases:

  • Without a valid RMA

  • Used or demo units

  • Damaged or incomplete packaging

  • Missing parts, manuals, or accessories

  • Altered manufacturer boxes or labeling

Non-Returnable & Final Sale Items

The following products are Final Sale and non-returnable:

  • Custom/Special order items

  • Gas cylinders 

  • Respiratory protection (N95 masks, PAPR systems, face shields)

  • Hearing protection (earmuffs, earbuds)

  • Open box/demo/floor models

  • Used or repaired machines

  • Gift cards & clearance items

  • Shipping & duty charges

Damaged Shipments & Shipping Insurance

We offer optional shipping insurance at checkout to protect against loss, theft, or transit damage.

If your item arrives damaged:

  • Refuse delivery if there is visible freight damage.

  • For small packages (FedEx, UPS, etc.), report concealed damage immediately with photos to: 📧 orders@mapindpro.com

  • If insured, we will assist with expedited resolution.

  • If not insured, we will file a claim with the carrier — please note that this process can take up to 40 business days and refunds are not guaranteed.

Order Issues or Missing Items

Please report any missing items, incorrect shipments, or visible damage within 10 days of receiving your order.
Send your concern with product SKU, images, and order number to: 📧 orders@mapindpro.com

Defective Product or Warranty Support

If you believe your item is defective:

  • Contact us with SKU, serial number, and detailed photos/videos.

  • We will guide you through the manufacturer’s warranty claim process.

Repair Service Support

If your welding machine requires service or repair, we will gladly refer you to a certified service centre in your area.
Please contact our support team for assistance.

For any questions, please call us at:
📞 905-919-1177
🌐 Visit Us: mapleweld.ca
Store Location: 3625 Weston Rd Unit 10, North York, ON M9L 1V9