Unused items may be returned within 30 days of delivery for an exchange or refund. Item(s) must be in original packaging, unused, undamaged and in sellable condition. Please note all shipping charges are the responsibility of the customer. Returns will be inspected and may be denied or made subject to restocking fees of 25% to 90% if item(s) are opened, used or damaged. Refunds issued are for the purchase price plus taxes (if charged).
- All returned merchandise must be in original factory carton, including all packaging materials, manuals and all accessories. Please do not tape or write anything on the item or the original manufacturer's packaging.
- Any items returned not in brand new, sellable condition are subject to a restocking fee or refusal, this includes returns that have altered packaging.
- Please note, shipping charges are not refundable. Shipping cost will be deducted on return orders where free shipping promotion was selected.
- Customers are responsible for the safe return of their merchandise. If their items are lost or damaged in transit back to MapleWeld, the customer will be liable for the damage.
How long will it take for my return to be processed?
Once received, please allow our team 3-5 business days to process your return. You will be contacted via e-mail with your refund confirmation or if there are any updates.
The length of time it takes for the funds to show back on your original method of payment will vary depending on your financial institution, but can typically take up to 7 business days.
What if there is a problem with my order?
Contact us within 10 days of receiving your order for any product defect issues or missing items in question along with any images of the shipping packaging if applicable (i.e., if package looks tampered with or damaged in transit).