FAQs

Customer Support & Contact Info:
Phone Support: +1 905-919-1177
Email: orders@mapindpro.com
Additional Channels: Live chat or via our online Contact Us page during business hours.
Locations & Operating Hours:
Showroom Warehouse Location: 3625 Weston Rd, Unit 10, North York, ON
Showroom & Phone Support Hours:
Monday – Thursday: 8:00 AM – 4:30 PM EST
Friday & Saturday: 8:00 AM – 12:30 PM EST
Sundays & Statutory Holidays: Closed (Includes Long Weekend Saturdays)

Yes. MIP provides customer support to help answer questions regarding welding equipment, tools, product information, and orders to resolve issues quickly and get you back to work.

Yes. Warranty coverage is provided by the respective equipment manufacturer and terms vary by product and brand. MIP assists customers throughout the warranty claim process in direct consultation with the manufacturer, including next-step guidance and coordination with authorized local service facilities.

Order Processing / Handling: In-stock orders are typically processed within 1 to 3 business days (and up to 3 to 4 business days in some cases) before dispatch. Our goal is to ship eligible in-stock items within 24 hours or the next business day.
Transit Time: Once dispatched from our Ontario warehouse, ground transit typically takes 1 to 6 business days for Canadian destinations. Estimated delivery dates are displayed at checkout.

Orders are shipped using UPS, Canada Post or Purolator.

As soon as your package ships, you will receive a shipping confirmation email containing a direct tracking link and tracking number.

Email customer support at orders@mapindpro.com with your order number and tracking details so our team can immediately initiate an investigation with the carrier.

Expedited shipping options are available at checkout for faster delivery in many regions. If you require special delivery arrangements or priority processing, please contact orders@mapindpro.com

Contact support as soon as possible by email at orders@mapindpro.com or call +1 905-919-1177

Requests must be submitted within 1 day of ordering, ideally no later than 2:00 PM Eastern Time on the same business day.
Important: Submission of a request does not guarantee cancellation. Once an order enters processing or is handed off to the warehouse, it cannot be changed or canceled. Final sale, special order, or custom cut-to-order items cannot be canceled once released. If an order cannot be canceled in time, return shipping costs will apply.

Credit Cards: All major credit cards
Express Checkouts: PayPal, Shop Pay, and Google Pay.
Other Options: For cash or EFT payments, please contact accounting@mapindpro.com

Yes. To set up a corporate account on Net 30 terms, email accounting@mapindpro.com to request a New Customer Credit Application Form.

Distributors requesting special pricing must connect directly with a sales representative via orders@mapindpro.com or call +1 905-919-1177

Standard Orders: A copy of your receipt is linked directly inside your Order Confirmation email.
Terms Accounts (Net 30): Contact accounting@mapindpro.com for account receipts and invoice copies.

Currency: As a Canadian business, prices on our site are listed in CAD (Canadian Dollars).
Taxes: All orders are subject to applicable taxes at checkout.

Email accounting@mapindpro.com with your business name, address, and the equipment part number to receive low monthly payment options.

Standard, unused items in original packaging and resellable condition can be returned within 30 days of delivery for a refund or account credit.

Request an Authorization (RMA): Log into your account or email orders@mapindpro.com within 30 days of delivery to request an RMA form. Returns without a valid RMA may be refused. RMAs are valid for 30 days from issuance.
Re-Pack Your Shipment: Place the unused item in original factory packaging with the RMA form inside. Do not tape, write on, or attach shipping labels directly onto the manufacturer product box (doing so causes restocking fees or return refusal).
Ship or Drop Off: Customers pay all return shipping fees. Trackable shipping and insurance are strongly recommended. Alternatively, returns can be dropped off directly at our Toronto showroom (3625 Weston Rd, Unit 10, North York, ON)

Unless shipped in error by MIP or verified defective under warranty, the following items cannot be returned or exchanged:
Cut-to-Order Products: Wire, cable, welding cable, hose, leads, and anything cut to length from bulk material.
Safety & Hygiene Gear: PAPR helmets/systems, respirators, N95 masks, face shields, solar eclipse goggles, and ear protection (earbuds, muffs, tips).
Special Orders: Non-stock, custom, configured, fabricated, or vendor drop-ship items.
As-Is Items: Clearance items, discontinued goods, open-box items, floor models, and demo/used machines.
Hazardous / Fuel Equipment: Chemicals, fuels, oils, aerosols, flammable/corrosive goods, and fuel-powered equipment (once fuel/oil has been added).
Other Exclusions: Electronics, PC boards, repair parts, items with discrete electronic components, gift cards, downloadable items, and service charges (labor, shipping, freight, duty, brokerage fees).

Cut-to-order products are strictly final sale once released for processing. MIP is not responsible for customer measurement errors, project changes, over/under ordering, or duplicate orders.

Refunds are calculated after physical receipt and inspection based on actual condition:
Original Fees: Outbound shipping, freight, duty, brokerage, and insurance charges are non-refundable. If an order received free shipping, MIP's original outbound shipping costs will be deducted from the refund upon return.
Heavy / Freight Deductions: Heavy, palletized, or drop-ship returns are subject to deductions for freight, carrier handling, repackaging, and supplier pass-through costs.
Restocking Fees Scale:
Unopened, unused, sellable stock: Generally approved with no fee.
Opened box / missing labels / repackaging needed: Restocking fee applies.
Used, installed, damaged, or altered items: Return may be completely denied or heavily penalized.

Once delivered to our facility, allow 3–5 business days for inspection.
Retail Customers: Refunds are issued to the original payment method (takes 2–5 business days to clear depending on your bank).
Corporate Term Accounts (Net 30): Refunds are issued as a credit memo directly to your open account balance to offset current or future invoices (no cash/card refunds).

Inspect before signing: You must thoroughly inspect the packaging and equipment (inside and outside) before signing the carrier's delivery receipt.
Refuse damaged deliveries: If visible damage exists, you must refuse the delivery and contact MIP immediately.
Important: Signing for a freight delivery constitutes full acceptance in 'as-received' condition. MIP will not replace, refund, or accept returns for damaged freight machines once signed for.

Inspect packages immediately upon arrival (Canada Post, Purolator, UPS).
Report missing items, incorrect products, or concealed damage within 10 days of delivery.
Email orders@mapindpro.com with your order number and photos of the damaged product and outer shipping packaging.

Report out-of-the-box defects within 10 days of receipt. MIP will guide you through the manufacturer-specific warranty process or direct you to an authorized local service center.