Shipping Rates & Free Shipping
Shipping is a simple flat rate based on your province. Reach your province's free-shipping amount (before taxes) and standard shipping is FREE.
| Destination | Shipping cost | Free shipping on orders of |
|---|---|---|
| Ontario | $15 flat rate | FREE at $100 and up |
| Quebec | $15 flat rate | FREE at $150 and up |
| Saskatchewan | $20 flat rate | FREE at $200 and up |
| Alberta | $30 flat rate | FREE at $250 and up |
| British Columbia, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador | $30 flat rate | FREE at $250 and up |
| Yukon, Northwest Territories & Nunavut | Calculated at checkout from live carrier rates | Not eligible |
Pickup is also available at our Toronto showroom. Your free-shipping amount is based on your item total after discounts and before taxes.
Note: Some items, including heavy, oversized, or dangerous goods, may incur extra charges. We will notify you if this applies to your order.
Processing & Delivery Times
Processing Time
Orders with in-stock items are processed within 1–3 business days (excluding weekends).
Estimated Delivery Times (after processing)
| Destination | Estimated delivery |
|---|---|
| Greater Toronto Area | 1–2 business days |
| Rest of Ontario | 3–4 business days |
| Manitoba & West | 3–6 business days |
| Quebec & East | 3–6 business days |
| Yukon, NWT & Nunavut | 10–14 business days |
Note: These are estimates and may vary due to factors like weather, courier delays, or busy periods. For peak seasons (e.g. Black Friday, Christmas), please allow extra time for processing.
Expedited Delivery Options
Need it fast? We offer Expedited Delivery for an extra fee. Availability depends on your location. The options are available at checkout with estimated delivery times.
Note: Expedited services require processing within 1 business day, but during high-volume periods, processing may take longer.
PO Box Deliveries
Canada Post facilitates all deliveries to PO Boxes for items under 60 lbs. Please be advised that if a PO Box is provided as the shipping address, your order will be fulfilled via Canada Post regardless of the carrier selected at checkout, as private couriers (such as UPS) do not have access to the PO Box network.
If an Express or Expedited shipping method is selected for a PO Box address, we will utilize an equivalent Canada Post service (such as Xpresspost) when available. Should a comparable expedited service be unavailable, our team will contact you directly to arrange an alternative delivery address or shipping method.
For items over 60 lbs, a physical street address is required for delivery. If a PO Box is provided for a heavy item, we will contact you to coordinate an alternative shipping location.
Recommended: To ensure the widest range of carrier options and the most efficient delivery times, provide a physical street address whenever possible.
Tracking Your Order
Once your order ships, you’ll get an email with tracking details. Be sure to track your order for the latest updates. If you don’t see our emails, check your Spam or Promotions folder.
Please note that estimated delivery times are approximate, and delivery times may be impacted due to unforeseen circumstances. Shipping charges are non-refundable once the service has been rendered.
Delivery & Signature Requirements
High-value orders may require a signature upon delivery. If you're unavailable, the courier will leave a notice for re-delivery or pickup. For orders that don't require a signature, the package will be left at your designated location.
Customer Responsibility for Delivery
You are responsible for tracking the delivery of your order and ensuring someone is available to receive your package. If delivery fails, re-delivery fees may apply. If your package is held at a pick-up facility, you must retrieve it within the specified timeframe.
Inspect Upon Delivery
We recommend inspecting your package as soon as it arrives. If the item is damaged or if the packaging appears compromised, please contact us right away to resolve any issues quickly.
Incorrect or Incomplete Addresses
MIP is not responsible for issues caused by incorrect or incomplete addresses. Please double-check your address to avoid delays or returns. If an order is returned due to an incorrect address, you’ll be responsible for reshipping fees.
Additional Shipping Fees
Some items may have additional shipping fees due to size, weight, or special handling needs. If extra fees apply, our team will contact you before processing your order.
Freight AdjustmentsFreight quotes provided at checkout or on sales orders are estimates and may change after final carrier confirmation. We’ll contact you for approval if additional charges apply.
Overweight & Oversized ItemsHeavy or large items may incur extra charges.
Dangerous GoodsItems classified as "dangerous goods" will have a non-refundable fee added.
Remote LocationsOrders to remote areas may incur extra fees. We’ll notify you if this applies.
Return Shipping Costs
- Customers are responsible for return shipping fees. If your return is due to our error (e.g., defective or incorrect items), we will cover those costs.
- If you received free shipping and are returning an item, the original shipping cost will be deducted from your refund.
Shipping Issues
If you have any issues (lost package, delay, or damage), contact us immediately:
Other Important Notes
- Maple Industrial Products Inc. reserves the right to choose the shipping method for standard deliveries.
- We aim to process in-stock orders the same day. Non-stock items may require more processing time.
- We will notify you of any extended delays or backorders once your order is processed.
- Canadian tax will be applied based on the province of delivery.
- Once shipping service has been rendered, shipping charges are non-refundable.